Q. What size heat pump should I get?

A. The size depends on your pool size, location, use of a pool cover, desired temperature, and when you plan to heat the pool. Use our heat pump sizing calculator for accurate recommendations.

Q. Can I install an electric heat pump myself?

A. Professional installation is recommended, especially for electrical work. Plumbing can be DIY if you're handy, but ensure proper airflow for the unit.

Q. What’s the coldest temperature a heat pump will work at?

A. Most heat pumps operate between 0°C and 40°C, but check your specific model for details.

Q. What is a heat pump's COP?

A. COP (Coefficient of Performance) measures efficiency. A COP of 5 means 1kW of electricity produces 5kW of heat. Use SCOP (Seasonal COP) for a more accurate seasonal average.

Q. Can I use a heat pump with a saltwater pool?

A. Most modern heat pumps are saltwater-compatible, but confirm with the manufacturer.

Q. Should I cover the heat pump in winter?

A. Yes, use a winter cover designed for your model to protect it from the elements.

Q. Can I install a heat pump in a pool plant room?

A. It’s not recommended unless there’s adequate airflow to eject spent air away from the pool area.

Q. How are heat pump units delivered?

A. Units are delivered on wooden pallets via freight carriers. They are heavy (40-80kg), so you’ll need help to move them. Inspect for damage upon delivery.

Q. Do I still need a pool cover with a heat pump?

A. Yes, a pool cover reduces heat loss and lowers running costs, especially overnight or during cooler months.

Q. Can I combine solar with a heat pump?

A. Yes, combining solar heating with a heat pump is efficient. Solar works best during sunny days, and the heat pump can top up the temperature in the afternoon.

Q. What maintenance is required for a heat pump?

A. Regularly clean the heat exchange fins and filters, check for debris, and have a professional service the unit annually.

Q. What size pipe outlets are on the units?

A. Pipe sizes vary by model, typically ranging from 40mm to 50mm PVC. Check your unit’s specifications.

Q. How fast can a heat pump heat a pool?

A. Heating time depends on pool size, location, use of a cover, and desired temperature. Use our heat pump sizing calculator for estimates.

Q. How loud is a heat pump?

A. Most modern heat pumps operate at 50-60 decibels, similar to a home conversation.

Q. What are inverter-driven heat pumps?

A. Inverter-driven heat pumps adjust compressor speed for precise temperature control and higher energy efficiency.

Q. Should I oversize my heat pump for better efficiency?

A. Oversizing can improve efficiency, but balance this with cost and your swimming needs.

Q. What electrical socket specification do I need?

A. Consult a qualified electrician to ensure safe and correct installation.

Q. Do you ship to any location?

A. We only ship to locations serviced by the manufacturer. Check the product listing for details.

Q. How much does it cost to heat a pool?

A. Costs depend on pool size, location, use of a cover, and desired temperature. Use our heat pump sizing calculator for estimates.

Q. Can I plumb my heat pump into an independent line?

A. It’s recommended to plumb the heat pump into the main filter line for proper circulation.

Q. How does a heat pump compare to gas heaters or solar panels?

A. Heat pumps are more energy-efficient than gas heaters. Solar panels are the most eco-friendly but depend on sunny weather.

Q. What is the lifespan of a heat pump?

A. With proper maintenance, a heat pump can last 10-20 years.

Q. Are heat pumps environmentally friendly?

A. Yes, they are more eco-friendly than gas heaters, but their environmental impact depends on your electricity source.

Q. Can a heat pump heat and cool a pool?

A. Some models offer both heating and cooling functions for year-round comfort.

Q. How long does it take to install a heat pump?

A. Installation typically takes 1-2 days, depending on setup complexity.

Q. Will a solar pool heater work in cloudy conditions?

A. Partly, but efficiency depends on air temperature and sunlight. A pool cover helps retain heat overnight.

Q. Can I split solar collectors on different roof aspects?

A. It’s not recommended unless the roof pitch is less than 15°, as shaded collectors can cool the water.

Q. What size PVC piping is recommended for solar systems?

A. Use 32mm PVC for most roof installations, or 40mm for larger arrays. Adapt pipe size for ground runs as needed.

Q. Should I paint PVC pipes black for extra heat absorption?

A. No, black PVC can soften and lose structural integrity in high heat. Use standard PVC.

Q. Do I need a larger pump for long pipe runs?

A. No, but use 50mm PVC to reduce frictional losses in long runs.

Q. Should I insulate PVC piping for long runs?

A. Insulation is generally unnecessary for outdoor pools but can help for indoor pools or spas.

Q. What collector plumbing arrangement is recommended?

A. Refer to our download section for detailed plumbing diagrams.

Q. Do I need a pool cover with solar heating?

A. Yes, a pool cover enhances the efficiency of solar heating systems.

Q. Can solar heating be combined with gas or heat pump systems?

A. Yes, solar systems can reduce the load and costs of auxiliary heaters.

Q. What maintenance is required for solar systems?

A. Maintenance varies by system. Refer to our download section for manuals.

Q. Can I install a solar system below the water level?

A. It’s not recommended if the system is more than 1m below the water level due to pressure and heat risks.

Q. How much do solar collectors weigh?

A. Panels weigh 6kg empty and 12kg full. PVC strips weigh 4kg empty and 7kg full per meter.

Q. How many solar panels do I need?

A. Use our sizing calculator for accurate recommendations.

Q. Can I undersize my solar system and upgrade later?

A. For panels, yes, but not below the minimum recommendation. For PVC strips, it’s best to size correctly from the start.

Q. Can I use my existing controller and pump?

A. You can use an existing controller, but avoid using oversized pumps to prevent damage to panels.

Q. Can I use a variable speed pump?

A. No, variable speed pumps can cause pressure fluctuations. Use a constant-speed pump.

Q. Can I tee into my main filter pump suction line?

A. It’s not recommended due to potential priming issues. Use independent solar lines or a motorized ball valve.

Q. Do you provide installers?

A. No, but our manuals are comprehensive, and most handymen or tradespeople can install the system.

Q. Can I download the manual before purchasing?

A. Yes, download it from our download page.

Q. Is installation easy on tiled roofs?

A. Panel installation on tiles is challenging and should be done by experienced individuals. PVC strips are easier to install.